Shipping &
returns.
We ship worldwide, from Paris. Every order is packed by hand in our studio, wrapped in tissue, and sealed with a wax stamp. Complimentary shipping on orders over £200 within Europe.
Delivery options.
How to return.
Start a return →What can be returned
Common questions.
Ready-to-wear pieces ship within 1–2 working days. Made-to-order pieces ship within the lead time stated on the product page — typically 3–6 weeks.
Write to us immediately at hello@sylvane.com with your order number. If the order has not yet been dispatched, we will update the address. Once shipped, we are unable to redirect.
Yes — select "Atelier pick-up" at checkout. We will email you when your order is ready. Pick-up is available Tuesday to Saturday, 11h–18h, by appointment from our Paris atelier.
Orders to EU destinations are shipped duty-paid (DDP). Orders outside the EU may be subject to local import duties — these are the responsibility of the recipient. We are unable to predict the amount.
Email hello@sylvane.com with your order number and reason. We will send a prepaid returns label within one working day. Items must be unworn and in original packaging with tags attached.
We process refunds within 2 working days of receiving the return. Your bank may take a further 3–5 days to credit the funds.
Yes. Note your preferred size in your return email and we will reserve it. Exchanges ship as soon as we receive your return.
We inspect every piece before shipping. If something arrives damaged, photograph it immediately and email us. We will arrange a replacement or refund within 48 hours.
